1. How do I find the item I want to buy?
Find on home page the category of the item you want to buy (in the category list on the top of the page below the site title), move your mouse to the category name, you will see a list of sub-categories. Choose the one your item belongs to, and you will to transfer to the product page. You can choose the item you want to buy here.
2. How do I place an order?
After click the item you are looking for, select size and fill in quantity, and then click Add to Cart. Review the items in your shopping cart. Click Continue and you will be transferred to the payment page. Please indicate the destination for the product, the method of payment and the billing address. Review your order information. You may edit your address and payment information. Select “Process Order” to complete checkout. Do not forget to keep the order information in a secure place in case that you may need to check your order status.
3. How do you send my purchased items?
When we received your payment, we will deal with your order with 24 hours to insure the products quality. If anything goes well, we will ship it out within 1 days.
4. How long will be the parcel arrived to your country?
We will choose EMS or DHL or Fedex ship your order will be delivery in 12-15 workdays. Well, due to unforeseen circumstances, the time will be last a little longer. Please do not worry about it. And hope you can understand too.
5. How to track my order?
After we ship it, we will email the tracking number and real shipping picture to you (the email address you used when you made the order), so you can check your order status any time. And please remember to check your email frequent after you pay for the order, because if we have any questions, we will email to you.
6. How do I find the items size fitting me?
You can find Size Chart below the Size Selecting field. And our size is standard; you can choose the size you often wear.
7. How do I can change my order or cancel my order?
When we received your payment, we will send your order to the factory within few hours. So if you real want to change it or cancel it, we hope you can tell us within few hours. Because after we send the order to the factory to prepare, it is difficult to stop the parcel for you. So we hope you can understand.
8. How do I can return the items to your company?
1>If there’s defect of goods . We can give some compensation if you accept and if you want return we can accept it .
Please contact us before you do any return .Thanks for your help.
2>If the product quality no problem, we can’t to accept the return . Such as the size is small for you, or when you received your order, you find you don’t like it etc..
9. How many payment methods do you accept?
We can received the payment through Visa Card, Master Card, Western Union and Money Gram and Transferwise.(We will give you 10-12% discount if you pay it by western union/MoneyGrma/Transferwise, it can save you much money).
10. How long can I get the customized Product?
Because the product is customized, we must ask the manufacture to product it. So usually it needs about 15-30 days to get the item from the factory. We hope you can wait for it patiently. And once the parcel is shipped, we will give you the tracking number.
11. Why do you charge my card more than your product price?
We only receive your order price. As we are from different country use the different currencies, So the extra money may be charged by the bank as the bank fee. It is a fee for overseas transaction, for the currency exchange rate fee. Hope you can understand. If you still have problem, please email to us.
12. What site can you check for the tracking number?
We often ship it by DHL or EMS, you can check it at site : http://www.ems.com.cn/english.html or http://www.cn.dhl.com/en.html